Students Staff

December 15, 2017

[Service Alert] Scheduled maintenance work affecting access to voicemail services – 22 March 2018

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 5:14 pm

Information Update: 21 February 2018, 09:45:

A planning error means we published the wrong date for this work, it should have read 22 March 2018, between 06:00 and 08:00. The work will take place tomorrow.

Information Update: 28 February 2018, 15:15:

Due to the extreme weather conditions the improvement work has been postponed until 8 March 2018, between 06:00 and 08:00

Information Update: 21 February 2018, 09:30:

The improvement work has now been rescheduled for 1 March 2018 between 06:00 and 08:00.

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings

Information Update: 23 January 2018, 10:30:

The improvement work started out on 16 January 2018 was aborted due to a problem with the software, that was discovered post installation. This problem had not been encountered before and is with the software designers. A resolution is expected after which we will attempt to complete the work again.

Information Update: 16 January 2018, 08:30

Voicemail services have been restored.

Information Update: 16 January 2018, 08:00

The work on the Voicemail system started as planned. Part of the process was to migrate a huge database of user details and voicemail messages from the old server to the new server. As this was a one time only event that had to precede the planned works there was no way of knowing how long this element would take. Due to this unforeseen circumstance it is likely the Voicemail system will be off line for a period during office hours.

We apologise for the disruption and inconvenience this will cause.

A temporary message alerting callers and requesting they try again later has been set up.

Information Update: 11 January 2018, 17:45

The supplier problems have been resolved. The improvement works on the Voicemail Service will take place on Tuesday 16th January between 06:00 to 08:00

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings

Information Update: 3 January 2018, 15:30

Due to supplier problems this work has had to be postponed. Information on a revised schedule will be posted in due course.

Original Alert:

IT Services will be carrying out improvement works on the Voicemail Service on Thursday 4th January between 06:00 to 08:00.

During  the work there will be no access to any voicemail services including:

  • taking messages
  • reviewing messages
  • recording greetings
  • changing account settings

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