Students Staff

November 30, 2017

Planned downtime for Listen Again

Filed under: Elearning, Listen Again, [Scheduled], [Service Alert] — John Maydew @ 11:58 am

Listen Again will be unavailable on the following days while we perform essential server updates:

  • Tuesday 5th December 06:30 – 08:00
  • Tuesday 12th December 06:30 – 08:00

Barring any complications we expect service to return to normal before 8am on both days. These updates will affect access to the following services:

Scheduled lecture recordings will not be affected by these updates. If you have any questions or concerns, please contact the IT helpdesk (it.helpdesk@essex.ac.uk or ext. 2345)

UPDATE December 5th: The first half of the scheduled updates has been completed successfully, we will continue as planned on the 12th.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 28, 2017

[Resolved] Issue with services at East15

Filed under: Computers, File storage, Library IT, Network, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 8:22 pm

There was an issue with the server that provides IT services at East 15 (Loughton) this evening from approximately 18:14hrs to 20:20hrs.

A server restart has brought services back online.  Apologies for any inconvenience caused by this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

Phishing scams – what you need to know

Filed under: Uncategorized — Tags: — Dan Jolly @ 4:43 pm

Check out our new poster on phishing awareness, including information on:

  • what could happen if you fall victim to a phishing scam
  • how to spot a phishing email

Click the image below to download the PDF.

Phishing Campaign 2 A4 Poster Exported

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 27, 2017

[Resolved] Moodle Intermittent Performance Issues

Filed under: Elearning, Moodle, Uncategorized, [Resolved] — Samantha Thornton @ 12:18 pm

Update 15:36pm

Both Moodle instances have now been returned to service.

Apologies for the inconvenience caused.

 

Original 12:11pm

Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/

Are experiencing intermittent performance issues (as of 12:11pm). We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 24, 2017

[Service Alert] Problems affecting external calls including credit card payment machines

Filed under: Telephone, [Resolved], [Service Alert] — Alex ONeill @ 12:41 pm

Information Update: 5 December 13:00

All devices are now reconnected to the default service.

Information Update: 30 November 12:15

Virginmedia and our phone system maintainer have confirmed the primary service is now restored. IT Services are making test calls and will establish that device has a working connection before restoring all services to normal conditions.

Information Update: 29 November 15:00

Virginmedia continue to work on the primary problem with their infrastructure. IT Services have enabled a temporary recovery of services in: the Sports Centre, Event Essex, Student Services Centre – payments desk.

Information Update: 28 November 13:30

Virginmedia continue to work on the primary problem with their infrastructure. IT Services are working to re provision fixed line services that are in use elsewhere, as a temporary measure. It is hoped a temporary recovery of services can be achieved for the following areas by the end of the day: Sports Centre, Event Essex, Fusion.

Information Update: 27 November 14:20

Virginmedia have been attending to the problem at their exchange and onsite, however it remains unresolved and the cause is unclear. The recovery will be a process of changing components until it is fixed. Indications are there will be a possible delay of days rather than hours depending on availability of parts. IT Services are considering alternative arrangements for replacing this service.

Information Update: 25 November 20:20

Virginmedia have not been able to commission the replacement hardware due to an additional software problem. It is expected that the issue will be resolved on 27 November during the morning, when the specialist skills will be available.

Information Update: 25 November 07:30

Virginmedia have now identified faulty components and are expected to bring replacement parts to site at approximately 12:00 today.

Information Update: 24 November 20:30

Virginmedia engineers have been onsite since 19:00 and continue to investigate the problem which appears to be a configuration issue on their exchange.

Information Update: 24 November 16:45

Virginmedia engineers will be on site at 6:00pm this evening.

Information Update: 24 November 13:35

We have confirmed that this is a static problem rather than an intermittent one. Technicians are currently looking into the cause of the problem.

Original Alert: 24 November 12:37

Payments by credit card machines connected via an analogue telephone line are affected by an intermittent problem that prevents a connection to an external location.

The system maintainer has been contacted and is investigating possible causes.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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