Students Staff

September 21, 2017

[Service Alert] Problem with some mailboxes connecting to the Exchange service[Resolved]

Filed under: Email, [Resolved] — Trevor Smith @ 9:52 am

This issue has now been resolved by Microsoft. If you are still experiencing any issues with Outlook not connecting to the exchange please contact the IT Helpdesk on 2345 or by email at


User Impact:

Users may be unable to connect to the Exchange Online service.

Current status:
Microsoft have confirmed that impact has been remediated and are continuing to monitor service health to ensure connectivity remains unaffected. They have applied a long-term fix and we’re waiting for confirmation that this fix will prevent this issue from happening again.

Scope of impact:
Impact is specific to a subset of users who are served through the affected infrastructure.
Root cause:
A subset of network infrastructure became degraded, causing impact to service availability.

If Outlook has become unusable, please use Outlook Web Access, which is available at and appears to continue to function without issue.



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