Students Staff

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:13 pm

Update

To resolve this issue, update your device to iOS 11.0.1 or a later version.


 

Original alert

In the native Mail app (Mail.app) on your iPhone or iPad, you can’t send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.

For more information see: https://support.microsoft.com/en-gb/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

 

One response to “[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365”

  1. Sharon Steeples says:

    This issue has been fixed by Apple. Solution is to install iOS 11.0.1 or later.

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