Students Staff

September 29, 2017

[Service Alert] Problem dialling into Loughton campus from external locations

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 11:42 am

Information update: 13:30

The problem has been resolved

Original alert: 11:45

Due an error made by our service provider the external connection in and out of Loughton campus was terminated at some time during the afternoon or evening of 28 September 2017.

All calls in to the main number 0208 508 5983 or any of the local extensions at Loughton using the prefix 0208 418, currently end with the message: ” You have dialed an incorrect number”.

The resilience setting for scenarios like this is to route out bound calls from Loughton campus via the Colchester connection.

This is now in effect and all outbound calls from Loughton give the caller display 3333.

The service provider is working to reverse this error as a matter of highest urgency with an anticipated resolution later today.

Updates will follow this message.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 28, 2017

[Resolved] Scheduled downtime for compute server unix3 – Tuesday 3rd October 2017

Filed under: Uncategorized, [Resolved] — Bret Giddings @ 4:50 pm

The scheduled work was complete by 0715 and the server is available again for use.


 

The compute server unix3 will be unavailable between 0700 and 0800 on Tuesday 3rd October for maintenance. Please avoid starting any long running compute tasks on this server as it will be rebooted on Tuesday morning.

You can use any of the other compute servers (unix0, unix1 and unix2) or request an account on the High Performance Computer Cluster – see http://genomics.essex.ac.uk/cluster/

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 25, 2017

[Resolved][Scheduled] Upgrade of Library Management server – 26th September 2017 – 07:30-08:30

Filed under: Library IT, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 3:27 pm

Update : 08:28

The scheduled work is now complete and sernt11.essex.ac.uk is back in service.


This is an announcement to make users’ aware that the server sernt11.essex.ac.uk (Library Management server) will be unavailable Tuesday 26th September for scheduled maintenance from 07:30 onwards.

It is anticipated that the work will take no more than one hour to complete.

A further update will be posted once the work has been completed.

Apologies for any inconvenience.

IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 21, 2017

[Service Alert] Problem with some mailboxes connecting to the Exchange service[Resolved]

Filed under: Email, [Resolved] — Trevor Smith @ 9:52 am

This issue has now been resolved by Microsoft. If you are still experiencing any issues with Outlook not connecting to the exchange please contact the IT Helpdesk on 2345 or by email at desk@essex.ac.uk.


 

User Impact:

Users may be unable to connect to the Exchange Online service.

Current status:
Microsoft have confirmed that impact has been remediated and are continuing to monitor service health to ensure connectivity remains unaffected. They have applied a long-term fix and we’re waiting for confirmation that this fix will prevent this issue from happening again.

Scope of impact:
Impact is specific to a subset of users who are served through the affected infrastructure.
Root cause:
A subset of network infrastructure became degraded, causing impact to service availability.

Workaround:
If Outlook has become unusable, please use Outlook Web Access, which is available at https://email.essex.ac.uk and appears to continue to function without issue.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Resolved], [Service Alert] — Dan Jolly @ 12:13 pm

Update

To resolve this issue, update your device to iOS 11.0.1 or a later version.


 

Original alert

In the native Mail app (Mail.app) on your iPhone or iPad, you can’t send or reply from your Outlook.com, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including Outlook.com, Office 365, and Exchange Server 2016.

For more information see: https://support.microsoft.com/en-gb/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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