Students Staff

September 20, 2017

[Service Alert] Problem with iOS 11 mail app – can’t send or reply from Outlook/Office 365

Filed under: Email, [Service Alert], [Unresolved] — Dan Jolly @ 12:13 pm

In the native Mail app ( on your iPhone or iPad, you can’t send or reply from your, Office 365, or Exchange Server 2016 email account after you upgrade to iOS 11. Note These issues don’t occur in iOS 10.

This issue occurs because the Mail app on iOS 11 is not compatible with, Office 365, or Exchange Server 2016 running on Windows Server 2016.

To work around this issue, download the free Outlook for iOS client from the App Store. The Outlook for iOS client fully supports various email services, including, Office 365, and Exchange Server 2016.

For more information see:


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Moodle Housekeeping 2017

Filed under: Elearning, Moodle — Samantha Thornton @ 9:14 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate the red Administration block on a Moodle course.
  2. Click on the Reset link under the Course administration heading.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and click on Student. It should be highlighted in blue.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Under ‘Course administration’, click on Edit settings.
  3. In the top section, make sure the ‘Visible’ setting is set to Show.
  4. Scroll to the bottom of the page and click Save changes. Your Moodle course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

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September 19, 2017

[Service Alert] Microsoft Outlook Access Issues [Resolved]

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 1:32 pm

Update 16:20:

Microsoft have investigated the issue and re-routed the traffic to healthy servers; service has now been restored.

Please report any further issues to


Some users are experiencing issues accessing emails via Outlook today, Microsoft are currently investigating the cause. If Outlook has become unusable, please use Outlook Web Access, which is available at

This post will be updated, please check back for more information.

We apologise for any inconvenience.

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[Unresolved] Moodle intermittent Network issues

Filed under: Elearning, Moodle, [Service Alert], [Unresolved] — Samantha Thornton @ 11:53 am

Original: 11:30pm

Moodle services, including:


Are experiencing intermittent performance issues. We are currently investigating the cause.

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September 18, 2017

Update – Complete – Advanced notice of unavailability of M: drive server – Southend campus

Filed under: Computers, File storage, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:17 pm

The scheduled work is now complete and isslx107 is once again serving M: drives to users. – 19th September, 0743

The M: drive server ( will be unavailable between 07:20 and 08:00 on Tuesday 19th September due to server maintenance.  Users’ will not be able to access their documents on their M: drives during this time.

This mostly affects staff and students at the Southend campus.
An announcement will be posted once the work is complete.

Apologies for any inconvenience caused.
IT Services

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