Students Staff

August 29, 2017

[Resolved] Problems Affecting IT Services

Filed under: Corporate systems, FASER, Listen Again, Timetables, University website, [Resolved], [Service Alert] — Samantha Thornton @ 11:33 am

Update 12:05pm

Apologies for the inconvenience this has caused.

Affected services are now restored.

If you are still experiencing issues with these services, please contact it.helpdesk@essex.ac.uk

 

Original 11:25am

Due to IT Services wider issues – Users will also not be able to connect to the following

  • faser.essex.ac.uk
  • listenagain.essex.ac.uk
  • ESIS
  • Parts of the main University website
  • Online timetables

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 24, 2017

[Resolved] Moodle Intermittent Performance Issues

Filed under: Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 10:07 am

Update: 10:45am

Both Moodle instances have now been returned to service.

The root cause has been traced to a memory cache hitting its connection limit. Limits have been increased and periodic cleanup scripts have been added to prevent this occurring again in the future.

 

Original: 10:07am

Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/

Are experiencing intermittent performance issues (as of 09:45am). We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 17, 2017

[Service Alert] Problem with Applicant Portal (www.essex.ac.uk/apply)

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 9:38 am

 Update

As of 10:31 the problem has now been fixed and the Applicant Portal has been reopened.

 


 

The Applicant Portal (www.essex.ac.uk/apply) is temporarily closed due to a technical problem. We have identified the cause and are working on a resolution.

More information to follow.

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 10, 2017

Working with other people’s personal information – practical tips to keep it safe

Filed under: News, Security — Sara Stock @ 7:59 am

Lots of us handle personal information every day as part of our job. Line managers and team leaders have access to personal information about staff, and many of us have access to personal information about students. Make sure the personal information you have access to for you job stays personal, with our practical privacy points.

  • In the office – if you’re popping out, don’t forget to lock your filing cabinets, desk pedestal and PC screen. If you’ve got an office to yourself then lock the door behind you.
  • On your mobile device – if you access personal information on the go, follow our mobile guidance and always password protect your tablet or phone.
  • Away from the office –  avoid carrying personal information around in paper form or on memory sticks. Use OpenVPN to remotely access your PC and shared folders.
  • Shred it don’t bin it – if you’ve got personal information on paper, don’t bin it. Invest in a shredder, or ask Estates to collect paper for shredding.
  • Sharing – if you need to share personal information remember to always share the least amount of information needed, not everything you’ve got.
  • Sent something to the wrong person? – take time to check that you’ve selected the right email address – and then check again before sending. Report all incidents and near misses as soon as possible.

Remember – keep it personal. Always stop and think before sharing personal information.

Want to know more? Read our data protection good practice guide, and have a look at our Information Security web page for more help and tips.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2017

[Scheduled Service Alert] Printing unavailable from 7am to 9am on Tuesday 15 August

Filed under: Printing, [Resolved], [Service Alert] — Dan Jolly @ 4:10 pm

This work was completed successfully by 8:15am


 

Printing in most IT labs and spaces, as well as some staff and departmental offices, will be unavailable from 7am to 9am on Tuesday 15 August (our network at risk period).

This work is being carried out to improve the performance and reliability of our printing services.

Please note this only affects printers that use the Papercut database.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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