Students Staff

August 17, 2017

[Service Alert] Problem with Applicant Portal (www.essex.ac.uk/apply)

Filed under: Corporate systems, [Resolved], [Service Alert] — Dan Jolly @ 9:38 am

 Update

As of 10:31 the problem has now been fixed and the Applicant Portal has been reopened.

 


 

The Applicant Portal (www.essex.ac.uk/apply) is temporarily closed due to a technical problem. We have identified the cause and are working on a resolution.

More information to follow.

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 10, 2017

Working with other people’s personal information – practical tips to keep it safe

Filed under: News, Security — Sara Stock @ 7:59 am

Lots of us handle personal information every day as part of our job. Line managers and team leaders have access to personal information about staff, and many of us have access to personal information about students. Make sure the personal information you have access to for you job stays personal, with our practical privacy points.

  • In the office – if you’re popping out, don’t forget to lock your filing cabinets, desk pedestal and PC screen. If you’ve got an office to yourself then lock the door behind you.
  • On your mobile device – if you access personal information on the go, follow our mobile guidance and always password protect your tablet or phone.
  • Away from the office –  avoid carrying personal information around in paper form or on memory sticks. Use OpenVPN to remotely access your PC and shared folders.
  • Shred it don’t bin it – if you’ve got personal information on paper, don’t bin it. Invest in a shredder, or ask Estates to collect paper for shredding.
  • Sharing – if you need to share personal information remember to always share the least amount of information needed, not everything you’ve got.
  • Sent something to the wrong person? – take time to check that you’ve selected the right email address – and then check again before sending. Report all incidents and near misses as soon as possible.

Remember – keep it personal. Always stop and think before sharing personal information.

Want to know more? Read our data protection good practice guide, and have a look at our Information Security web page for more help and tips.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2017

[Scheduled Service Alert] Printing unavailable from 7am to 9am on Tuesday 15 August

Filed under: Printing, [Resolved], [Service Alert] — Dan Jolly @ 4:10 pm

This work was completed successfully by 8:15am


 

Printing in most IT labs and spaces, as well as some staff and departmental offices, will be unavailable from 7am to 9am on Tuesday 15 August (our network at risk period).

This work is being carried out to improve the performance and reliability of our printing services.

Please note this only affects printers that use the Papercut database.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 7, 2017

[Resolved] Moodle authentication issues

Filed under: Moodle, [Resolved], [Service Alert] — Benjamin Steeples @ 9:45 am

Update: 10:42am

Both Moodle instances are now returned to service.

The root cause has been traced back to a misbehaving startup script on one of Moodle’s servers, which was preventing essential processes from starting correctly. A temporary workaround has been put in place and we will continue to pursue a more permanent fix.

 

Update: 10:20am

Our main Moodle server (https://moodle.essex.ac.uk/) has been returned to service. We are still investigating issues with our secondary Moodle service (https://moodlex.essex.ac.uk/).

 

Original: 09:45am

Moodle services, including:

  • https://moodle.essex.ac.uk/
  • https://moodlex.essex.ac.uk/

Are experiencing authentication issues (as of 09:00am). We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 1, 2017

[Service Alert] Resolved: SharePoint search indexing issue

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 9:15 am

We believe that we have traced, and fixed, the source of the problem which was preventing newly uploaded files from being indexed by SharePoint.

Users should now see that search is now working, and files uploaded yesterday, and this morning, should be appearing on our various SP systems.

If files are not appearing, please ensure that you have refreshed the page in your web browser before contacting sphelp@essex.ac.uk.

We would like to thank users for their patience during this issue.

The SharePoint Team
sphelp@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.