Students Staff

July 31, 2017

[Service Alert] SharePoint search indexing currently not picking up newly uploaded files

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:48 pm

 

It appears that the search indexing service for files uploaded to SharePoint ceased working around 23:40pm last night. This is being urgently investigated.

Successfully uploaded files will not be lost, as they will be stored by SharePoint, however users will not be able to search for them, and they will not appear on ‘eDocs’ or ‘search’ webparts on EAF/ESF/ECF etc.

We will keep key stakeholders informed of progress to fix this issue.

Services affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites hosted in the https://mysite.essex.ac.uk domain.

SharePoint Team
sphelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 29, 2017

[Service Alert] Complete: SharePoint maintenance 29th – 30th July

Filed under: SharePoint, [Resolved] — Sharon Steeples @ 6:48 pm

This weekend’s scheduled maintenance for the SharePoint Service is now complete. We thank users for their patience. Users may resume activities on the service.

SharePoint Team
sphelp@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 26, 2017

Changes to how you log in to Moodle

Filed under: Moodle — Dan Jolly @ 4:24 pm

From Tuesday 1 August, when you go to Moodle or MoodleX, you’ll need to click the blue Log in to Moodle button (top left) to sign in to Moodle.

moodle

 

After you click the button, you’ll be taken to a login page that will look like this (see below). Simply enter your Essex ID and password and choose LOGIN.

shib

 

IT Services is making this change in preparation for moving more online services to Single Sign On.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 25, 2017

Changes to automatic screen lock and standby settings for all staff computers

Filed under: Computers, News, Security — Dan Jolly @ 3:26 pm

On Tuesday 1 August, IT Services will be changing the screen lock and standby settings for all staff computers.

  • After 10 minutes of inactivity (no mouse or keyboard activity) your screen will automatically lock.
  • After a further 2 minutes of inactivity your screen will go into standby – this is just the screen, not the computer

On resume, you’ll need to log back in.

Why we’re making these changes

These changes will:

  • help us meet basic security requirements
  • help contribute to energy savings
  • give you peace of mind if you forget to manually lock your screen before leaving your computer unattended

Questions you may have

  • I have a Mac computer, does this affect me?
    No, this only affects Windows computers.
  • I set my computer screen to lock after a shorter period of time, what happens to me?
    The changes will override any local settings you have.
  • What about teaching room computers?
    It will not affect teaching room computers which already have this setup
  • Will this affect remote access (OpenVPN) to my work computer?
    No, only the screen goes into standby – not the computer.

If you have any other questions please contact the IT Helpdesk.

Tip – to lock your computer quickly and easily press WINDOWS KEY + L

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 24, 2017

[Service Alert] Possible disruption to SharePoint Services for planned maintenance this weekend (29th and 30th July)

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:30 pm

Users may experience a brief disruption to SharePoint Services either early morning, or during the evening, on one or both of Saturday 29th and Sunday 30th July 2017.

This is to accommodate some essential maintenance work to the SQL servers that run SharePoint, and it is needed to address an issue with service resilience.

During the maintenance work, we do not anticipate any prolonged period of service outage. However, the SharePoint service should be considered ‘at-risk’ during the above period. Users are requested to avoid using (and particularly editing) any SharePoint sites or SharePoint-hosted documents, during the ‘at risk’ period to prevent loss of unsaved data.

Services potentially affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites hosted in the https://mysite.essex.ac.uk domain.

We apologise for any inconvenience this will cause.

Notification will be made to users when the period of maintenance is complete.

SharePoint Team
sphelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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