University of Essex

June 27, 2017

[Service Alert] Working from home via OpenVPN – automatic power on feature disabled

Filed under: Network, [Service Alert], [Unresolved] — Dan Jolly @ 4:56 pm

To OpenVPN users,

If you intend to work from home and wish to access your work PC via OpenVPN, you must leave it switched on and running – please do not switch it off.

We’ve been made aware of a serious security vulnerability in the automatic power on feature utilised by many PCs and therefore in order to safeguard the University’s IT operation we have decided to follow the recommendation to disable this feature until a fix is available.

We apologise for any inconvenience this may cause and will update you as soon as we know more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert: Resolved] Problem with main University file share

Filed under: [Resolved], [Service Alert] — Dan Jolly @ 1:19 pm

You may have noticed a temporary loss of access to departmental/network drives for around 10 minutes.

This was due to a problem with one of our main University file servers. The server has since been restarted and service has been restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 26, 2017

How Lynda helped Mandi Maripise get a Frontrunner role

Filed under: Elearning, IT Training, Lynda — sgswaine @ 10:01 am

JobReadyHeadshot_Mandi_1_Cropped-WebMandi Maripise is a Philosophy, Politics and Economics student and, until recently, a Digital Revolution frontrunner for IT Services.

We talked to Mandi to find out how she used Lynda to enhance her CV in preparation for the Frontrunner role; and also how videos like Design thinking: Lead Change in Your Organisation, which talks about mapping customer journeys and user-centered problem solving, helped during her placement.

The Lynda Team
IT Services
E lynda@essex.ac.uk
www.essex.ac.uk/it

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2017

[Resolved] Outlook Searching Issue

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 4:38 pm

Information Update: 11/07/2017 12pm

We have now successfully tested the Windows Update fix Microsoft published late last week and have approved the fix on our Update server.

The update will install on your machine over the next few days but if you are experiencing major issues please contact it.helpdesk@essex.ac.uk to schedule an engineer to assist you to manually update your PC.


 

Information Update: 28/06/2017 4pm

Microsoft has published confirmation that a recent security fix (June 2017) for Outlook 2010 has caused the Indexing issue for a number of users.

A fix is currently being worked on, we’ll keep this post updated.


Original Alert: 21/06/2017 5pm

It’s been reported that some users are experiencing difficulty searching for emails within Outlook.

We are currently looking into a resolution for the issue but in the meantime, if you need to find a specific email please use Outlook Web Access (OWA), available here: https://email.essex.ac.uk

Please report any occurrences of this problem to it.helpdesk@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

Here comes the summer!

Filed under: News — Sara Stock @ 2:44 pm

The sun is shining and the sky is blue – and many of us are getting ready to jet off somewhere even hotter, or to make the most of the British coast and countryside. But spare a thought for your colleagues still hard at work.

This year, ensure your colleagues won’t suffer in your absence because vital work is out of their reach in your mailbox or M drive.

You could:

  • Have planned handovers to team members before you go
  • Let your regular contacts know who to contact while you are away
  • Set up rules to forward some or all of your email elsewhere
  • Use your out of office to direct people to someone who can help
  • Change your phone’s voicemail message, or redirect your calls to a colleague
  • Store or move digital files to somewhere that your colleagues can access

If you’re not on holiday, but perhaps working from home, don’t forget that the safe (and convenient) way to access all of your work information from home is through Open VPN.

Enjoy the sunshine!

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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