Students Staff

April 11, 2017

Problems affecting some M: drives (My Documents etc)

Filed under: Computers, PC Labs, [Resolved], [Service Alert] — Bret Giddings @ 11:51 pm

Unfortunately, the problems affecting M: drive servers on the evening of 11th April returned tonight (12th April). All issues have now been resolved and we now believe that we have pinpointed the configuration change that caused the problem.


 

We’re pleased to report that all M: drive servers are now operating normally. Staff will investigate the underlying causes of the failure in the morning. Apologies for any disruption. Note that you may need to reboot your computer if you were affected and are still unable to get to your documents.


 

A full service has now been restored for 3/4 of those affected by this system problem. We are expecting the remainder to be fixed by 0200. Further information will only be posted once the issue has been resolved for everyone affected.


We’re currently experiencing a problem with two M: drive servers. If you have trouble logging in to a PC on campus or find that your documents aren’t present once you have logged in, you are probably one of those affected. We’re working to restore service as soon as possible.

 

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.