University of Essex

March 30, 2017

[Service Alert] New phishing scam email

Filed under: Email, Security, [Service Alert] — Trevor Smith @ 10:09 am

Please be aware of a new phishing scam email that has been sent to some University members.

If you receive an email with an attachment with your name or surname as the title of the document DO NOT open it. Please forward the email as an attachment to sgq@essex.ac.uk.

The content of the email itself will likely look something like this:

——————————————————————————————————–

Hello, xxxx!

I am disturbing you for a very critical matter. Allhough we are not familiar, but I have large ammount of information concerning you. The thing is that, most probably mistakenly, the information of your account has been emailed to me.

For example, your address is:

Xxxxx xxxxxx xxxxxx

Xxxxxx xxxx

xxxxx

Postcode: xxxxx

I am a law-obedient citizen, so I decided to personal details may have been hacked. I attached the file – Harvey.dot that I received, that you could find out what info has become obtainable for scammers. Document password is – xxxx

I look forward to hearing from you,

xxxxxxx

——————————————————————————————————–

IT Services is taking necessary actions to investigate and block further emails of this nature.

If you think you have received a scam or phishing email, stay calm and delete it – there’s no harm in simply receiving a phishing email.

For more information on how to spot an email scam, take a look at the IT Services blog.

Also see top tips for spotting a phishing email from.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 28, 2017

[Scheduled Alert] Power shutdown and testing at Loughton Campus on Sunday 2nd April 2017

Filed under: Network, Other, [Resolved], [Service Alert] — Matt Softly @ 12:47 pm

Buildings across Loughton Campus will be subject to a shutdown and power test on Sunday 2nd April 2017. This scheduled maintenance work will affect access to buildings, and some IT services may be unavailable.

All buildings will be closed to students and staff as per usual on Sunday.

IT Services staff will be on site and monitoring remotely to ensure services resume as expected.
Remote working by Loughton staff will be unavailable on Sunday 2nd April.
E15 drive/folders will be unavailable for staff based at the Southend Campus on Sunday 2nd April.

All buildings will resume usual opening hours on Monday 3rd April.

If you have any questions please contact IT Southend (it.southend@essex.ac.uk or extension 8341)

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert: Resolved] Disruption of email service

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 9:53 am

Some of our users may experience problems accessing email this morning using the Microsoft Outlook desktop application due to a problem with the Exchange Online Service. This is currently affecting only a small number of users and Microsoft are aware of and are working on a fix for the issue. Affected users will have connectivity issues and will likely see messages relating to errors connecting to the Exchange service. We will provide an update as and when more information is available on this problem.

This issue has now been resolved. If you continue to experience problems with Outlook please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 16, 2017

[Scheduled Alert] Power shutdown and testing at Southend Campus on Sunday 26 March 2017

Filed under: Network, Other, [Resolved], [Service Alert] — Dan Jolly @ 11:48 am

Buildings across Southend Campus will be subject to a shutdown and power test on Sunday 26 March 2017. This scheduled maintenance work will affect access to some buildings, and some IT services may be unavailable.

IT Services staff will be on site and monitoring remotely to ensure services resume as expected. All buildings will resume usual opening hours on Monday 27 March.

Buildings and services affected:

The Forum

  • The Learning Hub (second floor) will be closed to all staff and students between 8am and 10am (you will be asked to leave at 7.45am)
  • The rest of the Forum including the Library will be closed for the whole day
  • The Learning Hub will be accessible through the out-of-hours side entrance before 8am and after 10am, but no other parts of The Forum will be accessible on that day.
  • Some IT services, for example wifi, may be unavailable between 1.30pm and 4.00pm
  • UPDATE (11:10) The Learning Hub is now accessible to students. We are aware of an issue that is causing some of the machines in the Open Study Space to be without power and are investigating
  • UPDATE (11:47) All issues relating to Open Study Space power have been resolved. We are aware of an issue preventing the use of the Open Study Space Pods
  • UPDATE (12:12) All issues relating to Open Study Space Pods have been resolved

University Square

  • University Square will be powered down between 10am and 1pm
  • During this time lifts will be out of action, wired and wireless internet may be inaccessible and areas will be without power/lighting
  • The study facilities in The Forum’s Learning Hub will be accessible during this period
  • UPDATE (13:08) Power has been restored throughout University Square

Gateway Building

  • Closed to all staff and students for the whole of Sunday 26 March
  • UPDATE (17:25) Power has been restored throughout Gateway Building. Some isolated power issues currently being investigated. Eduroam not currently available within Gateway, University Square and Clifftown Studios
  • UPDATE (18:41) Isolated power issues have been resolved. Eduroam is unlikely to be available within Gateway, University Square and Clifftown Studios until Monday morning (27/03/2017)
  • UPDATE (10:34 27/03/2017) Eduroam issues have now been resolved

Clifftown Studios

  • Closed to all staff and students for the whole of Sunday 26 March
  • UPDATE (18:53) Difficulties experienced during power down resulting in the sourcing of a temporary solution for power. Temporary solution expected to be in place by the evening and ready for building opening on Monday (27.03/2017). Additional works will be needed to switch from temporary to business-as-usual solution

If you have any questions please contact IT Southend (it.southend@essex.ac.uk or extension 8341)

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 14, 2017

Good news – we’ve increased your file storage space!

Filed under: News — Dan Jolly @ 11:02 am

All students and staff now get at least 1 GB of M:\Drive storage space.

You can access your M:\Drive from any computer on campus. Your M:\Drive is good place to store files that are personal to you, for example your coursework, important documents etc. You can also access your M:\Drive off campus.

If you need more space, or want a quick and easy way to share files with friends or colleagues, then you can use your University OneDrive account. With this you get:

  • 1 TB of cloud storage space
  • access to Office online for editing documents in a web browser
  • easy access on and off campus, and on your mobile device with the OneDrive app
  • the ability to seamlessly sync files to your personal computers

To access your OneDrive account, sign in to http://email.essex.ac.uk/ , click the top-left menu button and then select OneDrive:

access-onedrive

 

See more file storage and sharing services.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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