Students Staff

February 18, 2017

Service failure

Filed under: Email, Office 365, Telephone, Wi-Fi, [Resolved], [Service Alert] — Bret Giddings @ 3:18 am

[Update: 16:35]

The remaining issues (Telephony and Conference Wi-fi) have been resolved and a full service restored.


[Update: 15:10]

We have staff working on and off campus. Some equipment that failed as a result of the power difficulties overnight is being switched out and once this has been completed, we’ll review the still outstanding issues and provide an update.


[Update: 12:00]

ListenAgain was returned to service at 11:45


[Update: 11:15]

All services are assessed as operating normally with the exception of:

  • Telephony: Incoming calls to the University can’t be answered (all campuses). Outgoing calls unaffected. For incoming calls, the call ID may be visible and you should be able to ring back.
  • Conference Wi-Fi service (EventEssex) is unavailable.
  • ListenAgain is unavailable.
  • There is a secondary issue unrelated to datacentre power affecting access to email using Outlook and on some mobile clients. However, it should be possible to access email using Webmail at

Next update: 15:00


[Update: 0430]

The problems affecting the home directories are mostly fixed. They should all be fully returned to service by 05:00


One of the University Datacentres lost power earlier today (18 Feb 2017), we believe as a result of a faulty environmental censor.

This resulted in the loss of many central IT facilities. Staff were onsite by 00:30 and most services were restored by 02:00. Some are still not available and will be worked on in due course.

Known issues at present are:

Moodle unavailable

Some home directories unavailable.

More information will be posted in due course.

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