Students Staff

December 14, 2016

[Service Alert] Planned maintenance of telephone system – replacing aging components – 19 December 2016

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 6:04 pm

IT Services will be moving a number of analogue telephone extensions from an aging part of the system to new components. This will be carried out in 4 phases each starting on the hour from 09:00, 19 December 2016. The anticipated period of disruption for each phase is up to 2 hrs, however we expect  it to be less than this.

Each batch will affect a range of locations at the same time. We have contacted all those users our records will allow us to, however we expect that some will have been missed due to information changes we are not aware of. If during the work, you believe you have been affected please email telephones@essex.ac.uk or contact the IT Services Helpdesk – it.helpdesk@essex.ac.uk, extn 2345 (from another phone naturally!).

We are doing this work as the aging parts of the system are no longer supported by our system maintainer and to rationalise the system.

We apologise for any unanticipated disconnections and for the inevitable disruption this may cause.

Confirmation of completion of each phase will follow.

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