Students Staff

September 15, 2016

[Service Alert] Scheduled maintenance on telephone system on Tuesday 20 September affecting all campuses

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 5:03 pm

Information update – 20 September 2016, 13:25;

The maintenance work has achieved the stated goals, however there is a residual problem of some extensions not getting a dial tone when calling external numbers. The system maintainer is working to correct this issue.

Original Alert

Use of the entire telephone system will be disrupted between 06:00 and 08:00 on Tuesday 20 September 2016, whilst system upgrades are applied to all campus exchange systems and the operators call handling software. During this time there will be no access to:

  • All inbound and outbound calls
  • Leaving and retrieving University voicemail from any location (internal and external)
  • Using lift emergency systems on the Colchester Campus only – explicitly not affecting The Quays and The Meadows accommodation.
  • Alarm auto dialler calls that use an internal number
  • All calls to the Nursery, Sports Centre, Information Centre and Nightline
  • All calls from student accommodation emergency phones to university extension numbers

During this time all emergency calls should be made to our security team on 07748 704529 or 01206 864634 at Colchester

This work will fix a call transferring problem that affects the operator’s and will allow the implementation of new enhanced services across the system.

We apologise for any inconvenience caused.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.