Students Staff

February 3, 2016

[Service Alert] Problems dialing external numbers following provider change on 01/02/2016

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 11:48 am

Information Update: 14:42

The problem has now been resolved. Local calls should work without the need for a STD code.

Information Update, 13:40:

It appears that this problem only affects analogue or Ergoline telephone users who have to use a full STD code to dial a local exchange number.

SIP telephone users are unaffected by this problem.

The system maintainer has been informed and will be investigating.

Original Alert,11:48:

Following the migration of our telephone services to a new provider on Monday 1 February 2016, we have been informed by some callers that they are having difficulty making calls to external numbers.

We suspect this is a capacity issue and need to analyse system log data against known incidents.

We need details of the:

  • exact time the call was placed
  • extension number dialled from
  • exact number dialled, in particular whether the STD code was used.

Please provide these details to if you experience this problem.

Please provide the same information for any subsequent attempt that is is successful.


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