Students Staff

September 15, 2015

Problem with telephone system – operators are unable to transfer external calls to SIT main number 4000

Filed under: Telephone, [Service Alert], [Unresolved] — Andy Tyne @ 1:52 pm

Information Update 28 September 13:10

The downgrade has been reinstated and the system is running as expected. We will continue to monitor the situation. To report further problems relating to this issue, please email using the subject title: 201509 SIT Main Number 4000

Information Update : 28 September 12:20

We expect services to be re-established in the next 20-30 mins.

Information Update : 28 September 11:55

The downgrading has taken longer than expected. Further information will be given at 12:15.

Information Update : 28 September 09:45

Operators are unable to transfer external calls to SIT main number 4000 – The system wide software upgrade implemented this morning to resolve the problem (see email dated 25 September),  has been causing unexpected problems. The system needs to be downgraded, with immediate effect there will be a period of approx 90 mins when there will be intermittent or total loss of telephone services.

Information Update: 24 September 2015

Operators are unable to transfer external calls to SIT main number 4000 – One residual problem remains. This has been escalated to “very urgent status” by our system maintainer. We continue to provide incident logs.

Information Update : 17 September 2015

Unexpected engaged tone – Following the reset of the telephone system this morning at 06:00 we expect the problems to disappear. However we are continuing the monitor the situation and the case is not closed.

Please continue to report any further incidents of the symptoms described below by emailing using the subject title: 201509 Telephone Fault.

Original alert: 15 September 2015

Unexpected engaged tone – Some telephone users may have experienced making a call and found it to be engaged or silent.

An immediate attempt to re-make the same call may have been likely to work.

This problem appears to be affecting all extensions and appears to fluctuate in regard who is affected and when.

It is suspected that this problem and the problems affecting the telephone service to the SIT and Operators have a causal link.

Our system maintainer has been aware of the problem since 7th September 2015 and is actively working on a solution. We are monitoring the situation and giving regular feedback.

Please continue to attempt to make calls and offer any feedback of incidents to using the subject title: 201509 Telephone Fault


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