News and alerts
Recent updates
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[Resolved] Problems signing into some web services – Box and Zoom
Update: 10:55 All services are now back up and running. If you are still having issues with Box or Zoom please contact the ITS Helpdesk (desk@essex.ac.uk) for further assistance. ——————————————————————————————————————————————————— A number of users are currently experiencing a problem with logging into some UoE systems, including the Box web app and Zoom. We are looking […]
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[Resolved] Issues affecting multiple sites
We experienced an incident with our database servers between midnight and 08:30am which affected multiple services including FASER, MyEssex and the applicant website, etc. Users would’ve seen an error or a blank screen when trying to access any of the affected systems. This issue has since been resolved and the services are now available again. […]
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[Service Alert] [Resolved] Box cloud storage service issues
5 November 2019 08:30 Box cloud storage service now fully functional. Status page updated 4 November 18:17 GMT reporting service restored. Please report any issues to it.helpdesk@essex.ac.uk 4 November 2019 17:15 The Box cloud storage service is currently experiencing issues related to uploading, downloading and previewing files within Box Drive, Box Sync and the web […]
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[Resolved] Intermittent loss of internet
Update: 10.10am This problem has now been resolved, ITS are continuing to monitor this problem very closely. Apologies for the disruption to service on 04/11/2019. Update: 4.55pm We are currently experiencing network issues at Colchester Campus which is affecting a number of University services including the University’s main website. Further updates to follow. Update: 3.34pm […]
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Intermittent loss of network access [Resolved]
There should currently be no symptoms affecting the network. The root cause is still being investigated. If you continue to have issues please contact the ITS Helpdesk. ################# Please be aware that there is currently a campus wide issue affecting network access, you may experience temporary losses in connectivity whilst this is occurring. This […]
