IT Services

News and alerts

Recent updates

• [Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September
  There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September. The server became unresponsive and may have affected the following services: Password change web form Applicant portal (including get-account and pre-arrival functionality) Webmail off Campus Library website from off Campus Any other site […]
• [Service Alert] Problem affecting multiple analogue telephone extensions.
  Original Alert, 14 September 2018: approx 250 extensions have been affected by what appears to be a component failure. The system maintainer has been informed; we expect an engineer to attend to site on Monday 17 September 2018. Affected extensions will get a continuous tone which indicates Number Unobtainable. A list of all affected extensions […]
• [Service Alert] Listen Again and Panopto downtime
  Listen Again may be unavailable for brief periods today, 29 August 2018, whilst we resolve issues relating to the recent upgrade. The following services are affected by this maintenance and will be unavailable: Listen Again (https://listenagain.essex.ac.uk/) Panopto (https://panopto.essex.ac.uk/) It is hoped that disruption will be kept to a minimum. Users are advised to download recordings […]
• [Scheduled Service Alert] Works affecting network and telephone services in the Rab Butler building this Saturday
  On Saturday 25 August between 8am and 4pm, network and telephone services will be at risk in the Rab Butler building. This is so we can carry out some essential maintenance work to power supplies in the building. You do not need to power down any of your equipment before you leave. We apologise for […]
• [Service Alert] [Resolved] Problems affecting www.essex.ac.uk
  Update: 20/08/2018 08:42am The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected. If you are still experiencing problems, please contact the IT Helpdesk. Original: 20/08/2018 8:36am The following websites are currently unavailable: Main website: www.essex.ac.uk Moodle: moodle.essex.ac.uk FASER: […]