IT Services

News and alerts

Recent updates

• [Service Alert] Scheduled downtime of database services
  IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018. During this time, many student and applicant facing services will be unavailable. This includes but is not limited to: ESIS and attendant student and applicant information systems AppPortal and Web […]
• Phishing emails – be alert – don’t get hooked
  Staff and students received A LOT of phishing emails over the weekend. Around 55,000 emails were sent by scammers from two student accounts that had been compromised. Hopefully you spotted this was a phishing email by hovering your mouse over the link in the email to reveal a dodgy looking website address. In case you […]
• [Service Alert] IMPORTANT SharePoint service to be treated as READ-ONLY due to issues previewing, opening, saving, and uploading Office documents
  UPDATE Tuesday 10 July 13.00pm User feedback has confirmed that the SharePoint service has been restored as expected. The root causes of the problems are known, and actions are being taken to prevent future reoccurrence. SharePoint Team sphelp@essex.ac.uk ———————— UPDATE Monday 9 July 17.16pm The SharePoint Team are cautiously optimistic that these issues were resolved earlier […]
• [Service Alert] Disruption to SharePoint Services for planned maintenance 8:00am to 5:00pm Saturday 7th July
  UPDATE 17:00PM Saturday 7 July The planned maintenance work is now complete, and all SharePoint services have resumed. We thank our users for their patience. SharePoint Team sphelp@essex.ac.uk ————————————– Our SharePoint service will be OFFLINE for approximately one to two hours on Saturday 7 July 2018. This is to allow us to install essential updates to […]
• [Service alert] [Resolved] Moodle currently unavailable
  Moodle is currently unavailable whilst essential maintenance is taking place. Sites unavailable are: moodle.essex.ac.uk moodlex.essex.ac.uk moodlearchive.essex.ac.uk We will update this blog as soon as service is resumed. Update: 10:15am: Moodle has returned to service now and is available. If you have any further issues access Moodle – Please contact the IT Helpdesk. Apologies for the […]