IT Services

News and alerts

Recent updates

• [Alert] Issue with remote desktop – trouble connecting or maintaining a connection
  Investigating 1.04pm We’re aware that some staff are having trouble connecting or maintaining a connection to their computer on campus using remote desktop. If this problem is affecting you please report it to the IT Helpdesk. One workaround is to use the University’s Virtual Desktop service. Also check our working remotely guidance as many of […]
• Network problems Physics building East and issues affecting remote access to work PCs
  If you were not aware there was a electrical power surge that affected the Colchester area last week Wednesday 20th May. This has caused many PCs and equipment at the University to enter a partially faulty state requiring a power cycle to be fully restored which IT Solutions has been working diligently to do so. […]
• [Service Alert] Deleted items reappearing in Box
  Due to an administrative error, deleted items in Box over the last 30 days have been restored to their original location. This means that you may be noticing previously deleted items reappearing in your Box folders. Duplicate items that have the same name as an existing item will have a number at the end of […]
• [Updated] Network problems on Colchester Campus
  Update – 14:52 The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the Silberrad Centre and Lab D. This may affect people logging into computers on campus or trying to connect to their PC over VPN. Please report any connection problems to […]
• [Service alert] [Resolved] Planned improvements to the delivery of many online services
  Planned work We’re doing some work on the delivery of many services to make them more reliable. The work is happening on: Thursday 21 May between 7.00am and 8.00am Many online services will be at-risk of disruption during this time, including: email.essex.ac.uk moodle.essex.ac.uk sp.essex.ac.uk www.essex.ac.uk www1.essex.ac.uk software.essex.ac.uk faser.essex.ac.uk www.east15.ac.uk findyourway.essex.ac.uk panopto.essex.ac.uk listenagain.essex.ac.uk moodlex.essex.ac.uk We’ll update you […]