IT Services

News and alerts

Recent updates

• [Resolved] Trouble signing in to online services
  Resolved, 2.56pm Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.   Monitoring, 2.01pm All staff and students should be back into these online services, we are continuing to monitor the situation. We’re sorry for the disruption.   Investigating, 1.56pm We’re aware that some people are currently having trouble […]
• IT Training is now being delivered remotely
  We’re using virtual classrooms for IT Training In response to COVID-19, all of our classroom training will now be delivered remotely to comply with social distancing and self-isolating recommendations. Training for Staff Box: an introduction to file storage 14 Apr, 15 Apr, 23 Apr, 6 May, 21 May, 9 Jun Book via HR Org Outlook: […]
• Scheduled maintenance for Moodle
  Moodle will be unavailable from 8am on April 7th while we make some important changes to keep ahead of rising demand. We expect that Moodle will be offline for up to an hour. This maintenance period will affect the following services: Moodle (https://moodle.essex.ac.uk) MoodleX (https://moodlex.essex.ac.uk) The Moodle archives will still be available as usual Update […]
• Problem with IT Helpdesk Phone Number x2345
  Information Update: 17:00 The problem has been resolved. We’re sorry for the disruption.   Information Update: 14:00 All staff and students should be now be able to call 2345, we are continuing to monitor the situation. We’re sorry for the disruption.   We’re aware that some people are currently having problems contacting the ITS Helpdesk by […]
• [Service Alert] iTrent/ People Manager/ HR Organiser Maintenance – Thursday 26 March 2020
  Commercial Applications will be carrying out essential system maintenance at 8am on Thursday 26th March 2020. During this time the following services will be unavailable: iTrent HR Organiser People Manager Web Recruitment External Examiner Nomination Portal It is anticipated that the system will be unavailable for around 20 minutes, notification will be made to users […]