News and alerts
Recent updates
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[Service Alert] Issue with logging onto webmail earlier today
Earlier today we experienced an issue with the email service which meant that you may not have been able to log on to webmail between 3.00pm and 5.30pm. We would like to apologise for any inconvenience this may have caused you at the time. This issue has since been resolved. If notice any problems please […]
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[Alert] Problems with phone system affecting all SIP phones on all campuses and BRIA softphones.
Resolved, 5.00 pm No further incidents have been reported, everything is back to normal. If you’re still having trouble please let the IT Helpdesk know. Monitoring, 10.55 am Maintenance engineers have resolved the issue and will continue to monitor the system for the rest of today. All affected telephones should now be working as expected. Update, 10.20 […]
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[Resolved] We’re experiencing a service outage with the Software Hub
Resolved 6.05pm: This issue has now been resolved. If you’re still having trouble please let the IT Helpdesk know. Investigating 5.35pm: We are currently experiencing some issues with the Software Hub (https://software.essex.ac.uk) with the service not loading correctly, meaning it is currently unavailable or unresponsive for most users. We are investigating the problem and will restore […]
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[Service Alert] Issue with printers in Silberrad Student Centre (Colchester Campus)
Identified, 1.45pm Printing is currently unavailable on the ground floor of the Silberrad Student Centre at Colchester Campus, due to a fault. Other areas of the Silberrad Student Centre are unaffected. Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.
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[Service Alert] Issue with external email delivery earlier today
Earlier today we experienced an issue with email delivery due to a service provider fault. This meant that you may still be waiting on some external emails sent to you between 11:24 and 12:53 on Thursday 7 January. If you are expecting an urgent email and have reason to think that it hasn’t yet been […]
